This payment reference is for your new Easy Direct Debits payment. We are the direct debit collection company that your vet practice uses to collect the monthly payments for your pet’s health plan. We work with hundreds of vet practices so it is most likely that your vet uses our services to help manage their pet health plan. For confirmation on this, you can give us a call, or call your vets to confirm that we are their Direct Debit provider.

As we are only the Direct Debit provider for your vet’s preventative healthcare plan, we cannot give you information on plan benefits or what coverage your pet has. This question is best placed with your vet practice.

We process Direct Debits for preventative healthcare plans, not pet insurance. You cannot make any claims through us.

To cancel your Direct Debit, the best way would be to contact your vet so they can make sure you are off the plan both for the payments, and the benefits. But you can also give us a call/email or cancel directly at your bank.

To update your payment date, give either us or your vets a call and this can be quickly done on our system.

Your bank details can be changed over the phone, either with us or your vets. Please be aware that to change bank details we will need to be speaking with the account holder of the new account.

As an existing customer adding a new pet on you should contact your vets to get registered on the plan.