Jenny’s Story: Why Jenny loves Easy Direct Debits

Jenny uses the Easy Direct Debits collection platform to manage the VIP Club at Village Vets. Hear first-hand the benefits you get when you upgrade to EDD… click below to watch now.

“I don’t want to spend my time doing admin.
Admin is boring.
I’d rather chat, make people coffees and cuddle puppies & kittens.
And put an arm around someone’s shoulder when they need it”

See why Easy Direct Debits is better for your

Clients

  • NO joining fees. How many more clients would join if they weren’t paying a tax on membership?
  • NO renewal fees. Do you know that some Direct Debit providers charge your members a renewal fee on their anniversary of joining your plan?
  • NO charges for failed payments. Do you know that some providers charge your clients up to £10 for a failed Direct Debit payment?
  • Clients can join online, whenever it suits them
  • Joining in the practice is quick and easy
  • Adding 2nd and subsequent pets takes 10 seconds – no need to provide bank details again, even if the 2nd pet is added weeks or months later
  • If a client needs to talk to us, we’re here for them. Calls answered straight away – no waiting!

Team

  • Unbeatable customer service.
  • No call waiting times.
    – Seriously.
    – You call, we answer.
    – Sounds basic, doesn’t it?
  • Update client details instantly. No more form filling.
  • Simply update and save.
  • Clear, easy-to-understand reports.
  • Isn’t it annoying that reports from your current Direct Debit provider include the names of people who aren’t in your practice management system?
  • Instead, it contains the names of your clients’ partners or other random people who pay your clients’ bills (mums, dads, aunties, uncles or other wealthy benefactors).
  • Not with Easy Direct Debits. Just search for your client’s name. Have as many different associated bank accounts as you like.
  • Three pets, paid from three different accounts? No problem.

    plus…

  • Live account checking minimises clerical errors which lead to delays in payment.
  • Client cancelled their Direct Debit by mistake? Three mouse clicks is all it takes to reinstate their membership.
  • You can use paper application forms if you like, but only if you want to. And we never need to see those pieces of paper.
  • In fact, we strongly recommend that you shred clients’ bank details the moment you’ve added them to our secure, encrypted, online system.
  • You will never need to post another Direct Debit mandate again.
  • Ready to move away from paper?  Some of the practices we work with simply have an iPad / tablet in reception and clients join in a minute or so – no paper required!
  • Need to amend a subscription, eg change a weight band? Increase or decrease client’s payments in 10-15 seconds.

Business

  • No set-up costs
  • No bloated fees
  • No minimum usage charges
  • Transfer from your existing provider using our proven, proprietary migration system. It’s free (or at least, we cover all the costs).
  • Autonomy! You choose what to include in your plan. Need help? We’re here for you…
  • No inflated ‘marketing’ costs included in transaction fees – only pay for the marketing you need, when you need it. Doesn’t that sound fairer?
  • Massive savings on Onswitch’s Health Plan Index. The only mystery shopper service that specifically targets healthcare plans. Exclusive to Easy Direct Debits practices.
  • Clients with big debts? Create a repayment plan in seconds.
  • Clients who want to pre-pay for more expensive, non-urgent procedures? 15 seconds is all it takes to create a payment plan to help spread the cost.
  • Need additional staff training to empower your team to have better conversations with clients about preventative healthcare? Easy Direct Debits subsidises Onswitch’s Bertha bus training – they’ll bring the training to your door.
  • Exclusive, discounted access to our Vet Success Fast Track Marketing Programme. Could you double (or even triple!) your membership in the next 12 months? Could your practice see 50% (or more) of active clients join your plan? Others have…
  • Save money! It’s not the reason most practices switch, but it’s a special bonus. Upgrade and save money? Yes – with Easy Direct Debits you can do both. Savings typically range from 23% to 65% when you upgrade.

15 Ways to Double Your Healthcare Plan Membership Within a Year

Written by Cliff Lay

15 Ways to Double Your Healthcare Plan Membership Within a Year

Written by Cliff Lay



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Why our customers love Easy Direct Debits

“I don’t want to spend my time doing admin. Admin is boring. I’d rather chat, make people coffees and cuddle puppies & kittens. And put an arm around someone’s shoulder when they need it”

Jenny McCall

Village Vets Formby & Crosby

“The Easy Direct Debits platform is a dream to work with.”

Sarah Staniforth

Delaware Veterinary Group

“The switch over was very easy… I cannot recommend Easy Direct Debits enough.”

Ian Stroud

Vet4Life Ltd

“I have said it before and I will say it again to anyone that listens – I just love you guys!”

Chrissy Emerson

Cromwell Veterinary Group

“Still whoop whooping at the amazing online system I LOVES IT :-)”

Athena

Macqueen Veterinary Centre